Welcome to the Vancouver Island Naturopathic Clinic Inc.

Becoming a patient at our clinic is a two-step process involving both an initial and a second consultation.

Your Initial Consultation

Your first visit includes a comprehensive intake with one of our Naturopathic Doctors:

• Adults (ages 13+): Up to 1 hour and 15 minutes

• Children (ages 0–12): Up to 1 hour

During this visit, your Naturopathic Doctor will:

• Take a complete personal, medical, and family history

• Review all current medications and supplements

• Discuss relevant health concerns in depth and review your health goals

Please bring:
Any recent laboratory results, imaging, reports along with a list of any medications and/or supplements you or your child are taking to this appointment.

Laboratory Testing & Imaging:
Your Naturopathic Doctor may recommend laboratory testing or imaging as part of your care. These tests are not covered by MSP but may be reimbursed through your extended health plan.

Your Second Consultation and Exam

Your second consultation is typically scheduled 1–2 weeks after your initial consultation. It includes:

• A physical examination

• The start of your individualized treatment plan

Our Naturopathic Physicians also offer pap tests, breast/chest, pelvic, prostate, and testicular exams when needed. We support the BC Cancer Agency Pap and Mammogram Screening Programs as part of routine health care.

Individualized and Personal Wellness Care

Our Naturopathic Doctors work collaboratively with you to create a personalized treatment plan based on your condition, goals, and preferences.

• Follow-up visits vary in length (starting at 10 minutes) and frequency, depending on your treatment plan.

• Appointment durations are estimated; you’ll be invoiced based on the actual time spent during your consultation.

• We provide care for all ages and genders. We offer neuroaffirmative care.

Ready to Book?

If you haven’t scheduled your initial consultation yet, click here to book now Still have questions, please contact our friendly reception team — they’ll be happy to help match you with the right practitioner and answer any questions about our services.

Prescription Refills

• Prescription renewals require an appointment with your Naturopathic Doctor

• Refills without an appointment incur a prescription refill fee (not covered by extended health plans and cannot be direct billed).

• Payment is required in advance before we fax prescriptions to your pharmacy.

Tip: Please book your refill appointments in advance to avoid running out of your prescribed medication.

Third-Party Forms & Administrative Fees

Fees may apply for the folling services that are not covered by extended health:

• Completion of third-party forms

• Notes for work or school

• Insurance or legal letters

• Chart reviews and chart copies

Cancellation Policy

We understand that life happens. If you need to cancel or reschedule your appointment, we’re happy to help — but please provide at least 24 hours’ notice.

If you cancel with less than 24 hours’ notice:

• You will be automatically invoiced a missed appointment/late cancellation fee (50% of the scheduled visit fee) and future appointments must be prepaid by credit card at the time of re booking

• Work schedule changes are not accepted as valid reasons to waive this fee.

• This fee is non-refundable, cannot be direct billed, and is not reimbursed by insurance.

Clinic Respect Policy

We are committed to maintaining a safe, respectful, and inclusive environment for all patients, staff, and practitioners.

Our zero-tolerance policy prohibits:

• Abusive or inappropriate language

• Harassment

• Any conduct that threatens the safety, dignity, or well-being of others

Any violation of this policy will result in termination of care at our clinic.

Communicable Disease Policy

• Masks are optional, but always welcome in our clinic.

• If you’re ill but not being seen for that illness, we ask that you switch to a virtual appointment.

• If you’re attending the clinic for an illness, please wear a mask to help protect others.

When you're sick:

• Call reception when you arrive and wait in your car (if able), or come directly at your appointment time so we can take you straight into a treatment room.

What We’re Doing to Keep You Safe

• All staff and practitioners follow WorkSafeBC and current public health guidelines

• Practitioners wash hands before and after each patient visit

• Treatment rooms are cleaned and sanitized after each appointment